I have to say that I haven’t been following the debate surrounding the fact that companies are reusing business documents, but I’m beginning to wonder if they’re reusing text. For example, when the CEO of the company says “I think…”, the text that follows says, “I think…”. I just read this sentence and I thought, “Oh, that’s okay. That’s okay. I think this is okay, or I just have this feeling.
This kind of reuse is called “cross-documentation,” and it happens in just about any industry. The main benefit is that companies can use text to explain the things theyre doing or saying, and to convey information that is important.
This is good because, in the example above, it tells a company what it is, what its goals are, and what it is doing to achieve those goals. It also lets the reader know what to expect, which can help the reader understand what the author thinks the reader should expect.
Kind of the same sort of thing happens in business documents, except with more information about what the company is and why it exists. The point is that companies are often forced to use this cross-documentation stuff to explain the things they do, and they use it to communicate important information, even though it is generally not used to communicate information that is important.
This is why I think the use of text to communicate information is the best way to communicate information in business documents (not that they are always bad in other situations). In the long run, I think the use of this information to convey important things in business documents will be more effective than using any other information.
Now why am I telling you about this? Because I’m going to tell you about the text-based features that will help business documents communicate important information. For a lot of people out there, it’s hard to imagine using text to convey even important information. You know, “I need to find a customer, please send her an email.
That’s what you’re thinking. I’ll tell you why I think this is true.
Business letters and other documents are written with typographical and layout constraints that often prevent you from conveying important information. Why is this true? Because most of us don’t even notice that those constraints exist. A lot of us rely on other people to fill out our documents. And in general, we don’t want to have to rely on someone else to do anything.
We rely on each other for other things, like getting groceries or paying rent. We are not dependent on a third person to do anything. But I think there is a part of us that relies on the fact that we are the only ones that can do that.
In this case, the “constraints” are the requirements for the user to provide a copy of their user’s agreement. These may even be things like the requirement to include an explanation of the limitations of the software. Or perhaps they are just that the user “agreed” to the terms. Which brings me back to my main point. We must make sure that documents are clear, concise, and enforceable.